Background

Effective doctor–patient communication is one of the most significant parts of medicine since it has a huge influence on the out-come of treatment, patient satisfaction and quality of health care.

Objectives

The purpose of the research was to identify the main barriers to effective communication between patients and family physicians.

Material and methods

Quantitative, cross-sectional studies were conducted. 230 patients and 36 family physicians participated in the study.

Results

The study showed that the main barriers to doctor–patient communication were limited time during consultation (35.2%), the extensive amount of information being delivered by the family physicians (31%), patients mispresenting their health problems (77.8%), insufficient meeting time (72.2%), incon-sistent information being delivered by the patients (47.2%), patients complying with the treatment strategy (38.9%) and patients having difficulty in under-standing the outcomes of the diagnosis (33.3%).

Conclusions

Active communication between family physicians and patients stimulates patients’ motivation and self-confidence, which has a positive impact on their treatment. Patients would like to have doctors who can conduct effective communication, diagnose the disease correctly and treat it successfully. Family physicians must pay attention to patients’ social and personal problems. Particular attention should be paid to effective communication with patients whose involvement in treatment is low. In this regard, it is necessary to undertake various measures to enhance communication between the family physi-cian and the patient.