@Article{Santana2018,
journal="Family Medicine \& Primary Care Review",
issn="1734-3402",
volume="20",
number="1",
year="2018",
title="Process mapping: a tool to foster intra- and inter-organizational coordination in primary care",
author="Santana, Silvina
and Redondo, Patrícia",
pages="41--46",
doi="10.5114/fmpcr.2017.72150",
url="http://dx.doi.org/10.5114/fmpcr.2017.72150"
}