Background

Health literacy is a holistic structure of belief systems and personal philosophy, which consists of functional, critical, and communication skills that explain medical decision-making.

Objectives

The study aimed to determine the levels of health literacy and the variables that affect it in patients who were admitted to family health centers (FHCs).

Material and methods

This cross-sectional study, which was performed in a Central Anatolia City (Eskisehir), included patients who were admitted to FHCs (n = 1,055) between May and June 2017. Data were collected using a questionnaire consisting of 27 questions about the patient’s sociodemographic characteristics, the resources that are available to them with health-related information, their accessibility to this information and healthcare institutions, and the Turkish Health Literacy Scale.

Results

The mean health literacy score of the participants was 29.57 ± 9.27. Health literacy levels of participants were problematic in 38.6% and inadequate in 27.5% of the subjects. According to the results of logistic regression analysis, the probability of having a high level of health literacy in FHC patients was halved for each age increase; it increased by 2.5-fold for graduates of secondary education, by 3.1-fold for high-school graduates, by 3.3-fold for those holding an undergraduate degree, by 1.5-fold for participants who did not suffer from a disease that requires regular medication, by 2.7-fold for individuals most commonly admitted to private hospitals in case of any health problem or disease, and by 0.6-fold for subjects who did not see a family physician in the last six months.

Conclusions

The health literacy level of the population of Eskisehir is affected by unchangeable and changeable factors.